Placing your order

It is quick, clear and easy to place your order with BRICKLABTOYS through our site.
Search our website for the items of your choice and add them to your shopping cart. Please click on the "Checkout" button when you have selected all the products you want.
If you have already placed an order with us before, you can use your account details to login. If not, please click "Create an account".
Follow the various steps in the ordering process, enter your invoice and delivery address, select your shipping method and choose how you want to pay.
When you have completed the payment procedure, an order confirmation will be sent to you by email. The status of your order(s) can be checked under "My account".

Payment

BRICKLABTOYS offers the following payment methods:

• PayPal
  PayPal can be used for simple and safe Internet payments by Visa and MasterCard credit cards. PayPal requires a separate PayPal account.
• Credit Card
  We accept the following Credit Cards: Visa and MasterCard
• Bank transfer
  The total amount of your order can be transferred to:
  George Adamidis Co
  Greece
  National Bank of Greece - IBAN GR8001107650000076500278635

Please state your order number when making the payment.

Shipping

BRICKLABTOYS uses two models to calculate shipping costs:

1. Orders that can be delivered through the postbox slot.

• Shipping costs within Europe
  € 5.00 in shipping costs will be charged per order, regardless of the number of items, weight or amount ordered.
• Shipping costs rest of the world (incl. USA and UK)
  € 8.00 in shipping costs will be charged per order, regardless of the number of items, weight or amount ordered.

2. Orders that cannot be delivered through the postbox slot.
This applies to, for instance, building sets.

All packages will ship with registered mail. If applicable, an email will be sent with a track & trace code so you can track your order.

The product description will specifically state that the item will be shipped as a parcel.

Delivery time
After receiving your order and its payment, the items will be shipped as quickly as possible. Depending on our stock and the availability of the item with our suppliers this will take anything between 1 and 5 business days.

Delivery
After we have sent you our "Shipped" order update, your parcel will usually be delivered:

• within 1 to 3 business days in the Greec
• within 5 to 7 business days within Europe
• within 7 to 15 business days outside Europe

Returns
Products can be returned up to 14 days after purchase without stating reasons.

The consideration period is 14 days. If you want to make use of this consideration period, please do as follows:

• If you want to return an item, please contact our customer service at This email address is being protected from spambots. You need JavaScript enabled to view it.
• Please wait until we have sent you a return number before actually returning the item. The costs for doing so are payable by you. Please note: please add a copy of the receipt. Goods returned without receipt and return number will not be processed.
• Upon receipt of the product it will be checked whether it is still in its original condition and/or packaging. If so, the purchase amount will be paid into your bank account within 30 days, or a replacement will be sent.

Complaints

Do you have a complaint about an item? Please contact our customer service at info(@)bricklabtoys.com first. We shall come to a solution in consultation. For defective items you can make a claim under the guarantee.
If a formal complaint still remains, please send a written letter – within a reasonable time after the complaint has arisen – to:

George Adamidis Co
Thessalonikis 76
60100 Katerini
Greece

Please state in your complaint:

• What it is you are not satisfied with and why.
• Your name and address.
• As many details as possible about the item purchased (order date, order number and the item description).
• How you would like to see the complaint solved.

You will receive a reply within 7 business days. This may either be a formal reply, or a statement about when a more detailed reply can be expected.

Guarantee
If an item is defective through no fault of your own, please contact our customer service. The guarantee period varies per product. The website states the guarantee provided with each item. You can also contact our customer service if your item turned out to be defective after the guarantee expired.

Liability
The content of this site has been compiled with the greatest possible care. However, BRICKLABTOYS offers no guarantees with regard to the nature, correctness or content of this information. BRICKLABTOYS shall not be liable for the consequences of false or incomplete information on its website or in its mailings.